Frequently Asked Questions
Find answers to common questions about our Heathrow airport parking services
Frequently Asked Questions
Find answers to common questions about our Heathrow airport parking services
Is the car park secure?
Yes. Our sites are fully fenced, well-lit, and monitored by CCTV 24/7 with regular security patrols. We also provide comprehensive insurance coverage for your peace of mind.
How far is it from Heathrow Airport?
Our parking facilities are strategically located within 10–15 minutes of Heathrow Airport. Shuttle service options are available for Park & Ride customers, ensuring quick and convenient transfers to all terminals.
Can I change or cancel my booking?
Yes. You can amend your booking dates up to 24 hours before your scheduled arrival, subject to availability. Please contact our customer service team for assistance with changes or cancellations.
What payment methods do you accept?
We accept all major credit and debit cards. All payments are processed securely through our encrypted payment system to ensure your financial information is protected.
Are your facilities outside the ULEZ zone?
Yes, our parking facilities are located outside the ULEZ zone, which means you won't incur any Ultra Low Emission Zone charges when using our services. This makes our parking even more cost-effective for your journey.
Which Heathrow terminals do you cover?
We provide comprehensive coverage for all Heathrow terminals - Terminal 2, Terminal 3, Terminal 4, and Terminal 5. Our Park & Ride service provides comprehensive coverage for all terminal requirements with convenient shuttle transfers.
Need More Help?
Our customer service team is here to assist you with any questions or concerns.